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Available Career Opportunities
Customer Service Laundry Attendant
Job Description:
We are seeking a friendly, dependable, motivated, and customer-focused
Customer Service Laundry Attendant who enjoys working with people and takes pride in delivering an exceptional customer experience.
This role is about more than washing and folding laundry. It is about making customers feel welcome, earning their trust, caring for their belongings, supporting fellow team members, and creating an environment where customers want to return.
The ideal candidate takes initiative, follows through on commitments, makes responsible decisions, treats others with respect, and looks for ways to improve the customer experience. We value team members who take ownership of their work, support a positive team environment, and go the extra mile to make a meaningful difference for our customers and community.
Our Core Values
- Motivated and self-driven
- Do the right thing even when no one else is looking
- Build a positive team and family culture
- Go above and beyond to create a community of loyal customers
- Embrace and drive change
- Treat everyone with respect
Essential Job Functions
Customer Service and Customer Experience
- Welcome every customer promptly with a friendly, genuine, and professional attitude, helping create an inviting environment from the moment they arrive.
- Take an active interest in understanding customer needs and provide helpful, accurate information about laundry services and procedures.
- Handle customer concerns with professionalism and empathy. Take ownership of resolving issues within the scope of the position and involve management when additional support is needed.
- Look for opportunities to exceed customer expectations, whether by providing extra assistance, anticipating a need, or taking an additional step to make a customer’s visit easier and remain open to customer feedback
- Help build lasting customer relationships by providing consistent, reliable service that encourages customers to return and recommend the business to others
Facility Cleanliness and Safety
- Maintain a clean, organized, safe, and welcoming environment for customers and team members.
- Clean the interior and exterior of laundry equipment and maintain clean floors, work areas, and customer spaces.
- Clean and maintain bathrooms, garbage areas, the parking lot, and other areas of the facility as assigned.
- Take pride in the appearance of the entire facility, understanding that cleanliness, organization, and attention to detail directly affect customer confidence and satisfaction.
- Handle detergents, cleaning products, and chemicals responsibly in accordance with applicable safety guidelines and Safety Data Sheets (SDS).
- Follow all company policies, safety requirements, and established procedures, including when working independently or without direct supervision.
- Report hazards, maintenance needs, and unsafe conditions promptly to help protect customers, coworkers, and the facility
Laundry Operations and Quality Control
- Sort, wash, dry, and fold customer laundry according to facility procedures and service requirements.
- Treat every customer’s belongings with care and attention, recognizing that trust is earned through consistent, responsible handling of personal items.
- Check work for accuracy and quality rather than prioritizing speed at the expense of service standards.
- Take responsibility for identifying and reporting damaged items, equipment malfunctions, processing errors, or other concerns promptly and honestly.
- Stay productive during slower periods by identifying useful tasks, organizing work areas, or preparing the facility for upcoming customer needs
Teamwork, Accountability, and Professional Conduct
- Contribute to a supportive, positive, and respectful work environment where team members help one another succeed.
- Communicate clearly and courteously with coworkers and management, sharing important information to support smooth operations and consistent customer service.
- Take ownership of assigned responsibilities and complete work thoroughly without requiring constant reminders or supervision.
- Demonstrate honesty, dependability, and sound judgment, including when handling mistakes, customer concerns, cash or records if applicable, and company property.
- Perform other related duties as assigned, contributing to the success of the team and the business as a whole
Qualifications and Skills
- Customer service skills are required. Candidates must be friendly, approachable, professional, and comfortable interacting with customers.
- Strong communication and interpersonal skills, including the ability to listen, respond appropriately, and handle concerns with patience and professionalism.
- A proactive, self-motivated approach to work, with the ability to recognize what needs to be done and take appropriate action.
- Dependability, personal accountability, and a commitment to following established procedures and doing quality work.
- Strong attention to detail, particularly when handling customer belongings and maintaining cleanliness.
- Basic reading, writing, math, and computer skills.
- Previous experience in customer service, retail, hospitality, laundry services, or another customer-facing role is highly preferred but not required.
- High school diploma, GED, or equivalent experience preferred.
- Ability to work independently with minimal supervision and complete assigned shift responsibilities.
- Reliable transportation and dependable attendance are required.
- Ability to stand for extended periods, bend, lift up to 40 pounds, and perform repetitive physical tasks
Schedule and Availability
This is a part-time position. Scheduling requirements may include some or all of the following:
- Flexibility and the ability to work weekdays, weekends, evenings/night shifts, and holidays are preferred. Employees may occasionally be required to work at other local locations or on-call availability, as needed
Benefits
- Flexible scheduling
- Employee referral program with paid incentives
- Quarterly bonus program
Our Approach to Customer Service and Teamwork
We believe an exceptional customer experience is created through the everyday actions of our team. It means welcoming customers with genuine warmth, taking pride in doing a job well, being honest and accountable, and treating every person with respect.
We’re looking for team members who take initiative instead of waiting to be told what to do.
Success in this position means providing dependable, high-quality laundry services while creating positive customer interactions, strengthening customer loyalty, supporting the team, and taking personal responsibility for the experience we deliver every day.
HR Manager
HR Manager
Job Type: Full-time
Actively Hiring Locations: 1120 International Pkwy, Fredericksburg, VA 22406
Job Description:
The HR Manager is SuperSuds’ senior HR authority and a direct advisor to company leadership. The role keeps the company compliant with federal and state employment law across all five operating states, handles employee relations with care and legal defensibility, and manages HR risk across all locations in multiple states.
The HR Manager makes the decisions and approvals; the HR Generalist handles recruitment and staffing, employee relations, performance management, compensation and benefits, training and development, policy administration, and compliance with applicable employment laws and regulations. This is a judgment, compliance, and leadership role, not a transactional one.
Core Responsibilities:
- Employment Law & Compliance
- Serve as the primary HR compliance authority across all five operating states
- Monitor federal and state employment law changes and advise leadership on required policy or practice changes
- Ensure compliance with Title VII, ADA, ADEA, FMLA, FLSA, IRCA and
applicable state equivalents - Partner with outside employment counsel on complex matters, high-risk
terminations and legal exposure - Conduct periodic HR audits, including I-9 and wage-and-hour audits, and direct remediation of gaps
Leave & Accommodations
- Decide FMLA, ADA and state leave eligibility and designations & Lead the ADA interactive process and make accommodation decisions
- Oversee all leave tracking Benefits & ICHRA
- Oversee benefits programs, including, health insurance and ancillary offerings
- Own ACA compliance strategy: affordability calculations, measurement periods and IRS reporting sign-off
- Manage the relationship with benefits brokers and carriers
- Lead annual open enrollment planning and communications
Workers Compensation & Safety
- Direct workers' comp claims strategy, including disputed and lost-time claims
- Approve return-to-work and modified-duty plans with carriers, providers and managers
- Review OSHA 300 logs and injury trends, and partner with Operations on safety improvements
Employee Relations & Investigations
- Serve as the primary resource for employee relations matters across all locations
- Conduct fair, thorough and legally defensible workplace investigations
- Advise managers on progressive discipline, performance management and
terminations - Approve involuntary separations and ensure each is handled with dignity,
documentation and legal review where needed - Escalate sensitive or high-risk situations to leadership
Policy, Training & Risk
- Surface HR risk to leadership before issues escalate
- Maintain the employee handbook and HR policy library
- Develop and deliver manager training on HR compliance, documentation and people leadership.
Payroll Oversight & Team Leadership
- Approve pay-rate changes, off-cycle payments, severance, and compliance-
sensitive pay adjustments - Review payroll registers each cycle before release
- Serve as backup to approve and release payroll when the Generalist is out
- Supervise, develop, and evaluate the HR Generalist
Qualifications
- Bachelor’s degree in human resources, Business Administration, Management, or a related field; equivalent experience may be considered.
- 5-7+ years of progressive HR experience, including at least 2 years leading
employee relations and compliance for a multi-state employer - Working knowledge of employment law in each of our five operating states
- Demonstrated experience conducting workplace investigations
- Experience administering FMLA, ADA accommodations, ACA compliance, and workers’ comp
- Experience with multi-location hourly workforces (retail, service or similar) preferred
- SHRM-CP/SCP or PHR/SPHR preferred
- Familiarity with UKG Ready or a comparable HRIS
- Spanish proficiency a plus preferred Qualifications
- Masters degree or Professional HR certification, such as SHRM-CP, SHRM-SCP, PHR, or SPHR.
- Experience leading an HR team or managing HR functions across multiple departments or locations.
- Experience with workforce planning, organizational development, and change management.
- Knowledge of HR analytics, employee engagement strategies, and talent retention initiatives.
- Experience supporting senior leadership in strategic business planning
Our Core Values
- Motivated and self-driven
- Do the right thing even when no one else is looking
- Build a positive team and family culture
- Go above and beyond to create a community of loyal customers
- Embrace and drive change
- Treat everyone with respect
Essential Job Functions
Customer Service and Customer Experience
Maintenance Technician (Laundromat)
Job Type: Full-time
Actively Hiring Locations: Hampton, Virginia 23665
Job Description:
We are seeking a dependable, hands-on, and proactive Laundromat Maintenance
Technician to maintain the safety, cleanliness, functionality, and appearance of our laundromat facilities.
This role focuses on routine maintenance, equipment inspections, basic repairs,
troubleshooting, and preventive maintenance of commercial washers, dryers, and
facility systems. The ideal candidate takes initiative, identifies problems before they escalate, responds promptly to maintenance needs, and takes pride in keeping equipment and facilities operating safely and efficiently.
Core Responsibilities:
- Inspect, troubleshoot, and perform routine maintenance on commercial washers, dryers, and related equipment.
- Identify equipment malfunctions, leaks, unusual noises, drainage issues, and other operational concerns.
- Perform basic repairs and replace minor components when qualified to do so.
- Complete preventive maintenance according to established schedules and
manufacturer recommendations. - Respond promptly to equipment breakdowns and report repairs requiring
specialized service. - Coordinate with management and outside contractors for major repairs and equipment servicing.
- Maintain accurate records of inspections, maintenance activities, repairs, and equipment issues.
Facility Maintenance and Cleanliness
- Maintain clean, safe, and orderly equipment areas, utility spaces, storage areas, and surrounding facilities.
- Inspect floors, walls, doors, lighting, plumbing fixtures, drains, and other facility components for maintenance needs.
- Address minor facility repairs and report significant damage or hazards promptly.
- Monitor supplies, tools, and maintenance materials and notify management when replenishment is needed.
- Ensure work areas are properly cleaned and secured after maintenance tasks.
Safety and Compliance
- Follow company safety procedures and manufacturer guidelines when inspecting, servicing, or repairing equipment.
- Use appropriate personal protective equipment and handle cleaning products, tools, and materials safely.
- Follow proper lockout/tagout procedures and other applicable safety requirements when servicing equipment.
- Report unsafe conditions, equipment hazards, and potential risks to management immediately.
- Never perform electrical, gas, plumbing, or other specialized work beyond the employee’s training, authorization, or qualifications.
- Maintain secure, organized tools and work areas to protect customers, employees, and property.
Accountability and Teamwork
- Take ownership of assigned maintenance tasks and complete work accurately and promptly.
- Work independently with minimal supervision while communicating progress, delays, and unresolved issues.
- Prioritize repairs based on safety, equipment downtime, and operational needs.
- Maintain a professional, respectful attitude when interacting with customers, coworkers, management, and contractors.
- Identify opportunities to improve equipment reliability, facility appearance, and maintenance procedures.
- Perform other related duties as assigned.
Qualifications and Skills
- Basic mechanical aptitude and troubleshooting skills.
- Experience with equipment maintenance, general repairs, or facility maintenance preferred.
- Commercial laundry equipment experience is an asset but not required.
- Ability to use basic hand tools and power tools safely.
- Strong attention to detail, problem-solving skills, and organizational abilities.
- Dependability, initiative, honesty, and personal accountability.
- Ability to follow instructions, document completed work, and recognize when specialized assistance is needed.
- Reliable transportation and dependable attendance required.
- Ability to stand, bend, kneel, climb, and perform repetitive physical tasks.
- Ability to lift and carry up to 50 pounds, with or without reasonable accommodation.
- Relevant technical training, certifications, or trade experience preferred where applicable.
Schedule and Availability
Scheduling may include weekdays, weekends, holidays, evenings, or occasional on-call availability based on operational needs. Flexibility and the ability to respond to urgent maintenance issues are preferred. Travel between local facilities may be required.
Benefits
- Employee referral program with paid incentives
- Medical, Dental, Vision, 401k
- Quarterly bonus program
Our Core Values
- Motivated and self-driven
- Do the right thing even when no one else is looking
- Build a positive team and family culture
- Go above and beyond to create a community of loyal customers
- Embrace and drive change
- Treat everyone with respect
Definition of Success
Success in this role means keeping laundry equipment reliable, minimizing avoidable downtime, completing maintenance tasks safely and efficiently, and maintaining clean, functional, and welcoming facilities. The Maintenance Technician is expected to take initiative, communicate issues promptly, and help protect company equipment, property, and customer satisfaction through consistent preventive care and quality workmanship.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: On the road
In-Bay Automatic Car Wash Maintenance Technician
Job Type: Full-time
Actively Hiring Locations: Hampton Roads, Virginia 23665
Job Description:
Super Suds is seeking a self-driven Maintenance Technician to maintain and repair our in-bay automatic (IBA) car washes across multiple locations. Our car washes use PDQ LaserWash 360+ equipment. This position is responsible for keeping equipment safe, reliable, and operational through preventative maintenance, troubleshooting, and timely repairs.
Specific experience with PDQ LaserWash 360+ systems is preferred but not required. Candidates must be willing and able to complete relevant training courses, learn the equipment, and troubleshoot issues with manufacturer technical support.
Car wash maintenance is the primary responsibility. This position also includes required cross-training on commercial laundry equipment and performing laundromat maintenance and other laundry-related work as needed. Assignments may shift between car washes and laundromats based on operational priorities.
Responsibilities
Car Wash Maintenance and Repair
- Diagnose and repair PDQ LaserWash 360+ equipment, including pumps, motors, valves, sensors, hoses, fittings, chemical delivery systems, dryers, and related controls.
- Perform scheduled preventative maintenance, inspections, lubrication, adjustments, and replacement of worn components.
- Troubleshoot mechanical, electrical, plumbing, and water-pressure issues using diagnostic tools, equipment manuals, wiring diagrams, and manufacturer technical support.
- Inspect wash quality, chemical delivery, equipment movement, and safety devices; run test washes to verify repairs.
- Maintain supporting systems, including water filtration, softening, and freeze protection.
- Identify developing problems and recommend repairs before they cause extended downtime.
- Participate in manufacturer and company training and apply that knowledge to service work.
Independent Work Planning and Ticket Management
- Use SafetyCulture, the company’s maintenance ticket management platform, to review tickets, document findings, record repairs and parts used, and update work status.
- Generally plan your own workday, route between locations, and work pace with minimal day-to-day supervision.
- Prioritize work based on safety, equipment downtime, urgency, preventative maintenance schedules, and direction from leadership.
- Take ownership of tickets from initial assessment through completion, including parts requests, follow-up visits, and verification that equipment operates properly.
- Prepare the tools, parts, and materials needed for daily assignments.
- Adjust plans when urgent needs arise and communicate delays, unresolved issues, and changes in priorities.
- Proactively identify maintenance needs and create tickets without waiting for an assignment.
- Maintain a productive pace while completing work safely and thoroughly.
Laundry and Facility Support
- Cross-train on commercial washers, dryers, payment systems, and supporting laundromat equipment.
- Perform laundry equipment troubleshooting, repairs, preventative maintenance, lint removal, drain clearing, and related facility maintenance as trained and assigned.
- Assist with other laundry-related work, operational support, and general upkeep as needed.
- Maintain organized tools, service vehicle inventory, spare parts, and work areas.
- Coordinate with maintenance leadership, the Area Director, vendors, and outside technicians as needed.
Qualifications
- Experience in equipment maintenance, mechanical repair, industrial maintenance, automotive repair, plumbing, electrical troubleshooting, or a related trade.
- Ability to troubleshoot systematically, work independently, and recognize when additional technical assistance is needed.
- Strong initiative, time management, and follow-through across multiple locations.
- Familiarity with hand tools, power tools, and basic diagnostic equipment.
- Ability to read and use equipment manuals, service instructions, and wiring diagrams, or develop these skills through training.
- Ability to communicate equipment symptoms, diagnostic results, and repair needs clearly to manufacturer technical support.
- Comfort using a smartphone or tablet to manage SafetyCulture tickets and document completed work.
- Willingness and ability to complete relevant training courses and cross-train in commercial laundry maintenance.
- Valid driver’s license and ability to meet company driving requirements.
Preferred: Hands-on experience with PDQ LaserWash 360+ systems, other automatic car wash equipment, commercial laundry equipment, high-pressure pumps, chemical dispensing systems, or equipment controls, electrical, plumbing, mechanical repair.
Work Environment and Physical Requirements
Work takes place across active car washes and laundromats and may involve outdoor conditions, wet surfaces, heat, cold, noise, chemicals, and tight equipment areas. Duties require standing, walking, bending, kneeling, climbing ladders, handling tools, and moving equipment components, with reasonable accommodation as applicable. Team assistance or lifting equipment must be used when appropriate.
Technicians must follow equipment isolation and lockout/tagout procedures, use required protective equipment, and perform work within their training and authorization.
Schedule and Travel
Regular travel between assigned locations is required. The technician will generally organize their own daily schedule and pace within company scheduling requirements and operational priorities. Scheduling flexibility is required, including occasional evenings, weekends, and urgent service calls based on business needs.
Benefits:
- Health insurance
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
SNS Employment Application
Why a Soaps N Suds Career
Soaps N Suds is owned by SuperSuds allowing you to grow and expand with the area’s largest laundromat owner. We are here to respectfully recognize and show gratitude to all individuals so they may have a better day.
Vision Statement
Soaps N Suds employees have the opportunity to create an environment where our customers can look forward to doing their laundry. We pride ourselves on our unique customer service experience. By doing this every day, our attendants make a lasting and positive impact on our customers, and the communities we serve.
Our Core Values:
- Motivated and self-driven
- Do the right thing even when no one else is looking
- Build a positive team and family culture
- Go above and beyond to create a community of loyal customers
- Embrace and drive change
- Treat everyone with respect